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Shop Seafood

FAQs

Shipping
Which days do you ship?
Monday through Thursday (for next-day delivery).
How much does shipping cost?
Overnight FLAT-RATE Shipping costs $29.00, and is available in most major US cities. Shipping includes insulated box, dry ice, insurance, and overnight delivery service via FedEx or UPS. Some (rural) areas require PRIORITY Flat-Rate shipping, which costs $58.00. HAWAII Flat-Rate shipping costs $79.00.
How do you ship?
We ship our seafood in insulated boxes, packed with dry ice, using FedEx or UPS overnight service.
How do I track my package?
On the day of shipping, we will email you a tracking number.
Can I ship to multiple addresses?
Yes, you can place multiple orders for different locations. This requires placing an order for each destination. If you call us toll-free at 888-926-3474, a customer service professional will gladly assist you.
Do you ship to Canada?
No, not at this time.
Do you ship internationally?
No, we only ship within the Continental U.S.
Can I use my own FedEx or UPS account?
We're sorry; we cannot accept 3rd-party FedEx or UPS account numbers.
Orders & Ordering
Do I need an account to place an order?
Nope. However, checkout is a little faster and easier if you use your account.
What is my order status?
Feel free to call us toll-free at 888-926-3774 and we will gladly tell you what the status of your order is. You can also track your own order with the emailed tracking number we send at the time of shipment.
What should I do with any dry ice that is leftover in my shipping box?
The best thing to do is keep it wrapped, and place it in your garbage can. Keep any remaining dry ice out of reach of children and pets, and do not place in a sealed container.
How does my order arrive?
Your order will arrive in a shrink-wrapped, insulated shipping box, packed with either dry ice or gel packs.
Can I add a gift message to my order?
Absolutely! If you order online, you can enter a gift message at the time of checkout. If you call-in your order, let us know it's a gift, and we'll gladly include your gift message.
Can I place an order over the phone?
Yes, just call us toll-free at 888-926-3474.
Can I place an order at your facility?
We do not offer facility pick-up, but we do offer a wide range of shipping options. Within Anchorage and Southcentral Alaska, Home Delivery is available for only $15.
Can I view what I ordered last time?
By creating an account, you will be able to view all your orders within your account section.
Privacy & Security
Is your online store secure?
Yes. We use a GeoTrust Secure 128-bit eBusinessID Web Server Certificate (SSL) that ensures shopping at FishEx.com is safe and secure.
Do you share my customer information?
No- we do not share, nor do we believe in sharing your private information with other parties. We appreciate your business and loyalty and would never put that trust in jeopardy, however when ordering from our website you are automatically added to our email marketing list that enables you to stay up on all our sales & special offerings.
Do you store credit card info?
No, we do not.
Cooking Instructions
How do I cook King Crab?
Check out our Buying, Cooking, & Serving King Crab page for more information on preparing king crab.
Were do I find cooking instructions or recipes?
We have many recipes online along with several pages on seafood cooking instructions. Start with our main Seafood Recipes web page. From there you will find several categories to choose from, and within many you will find links to cooking tips located just below the recipes.
Hours, Location, & Contact Information
What are your hours of operation?
7:00 AM - 4:00 PM, Alaska Standard Time. (Note that Alaska is 4 hours behind the East Coast, so our business hours equate to 11:00 AM - 8:00 PM Eastern Standard Time.)
How do I contact you?
You can reach us at toll-free at 888-926-3474, or 770-1660 locally- within Alaska. You can also leave us a message  here.
Where are you located?
1350 E 1st Avenue
Anchorage, AK 99501
My Online Account
How do I find my account password?
At the login page, you can type in your account login word, click the "email me my password" checkbox, and our system will email you your password. You can also call us toll-free at 888-926-3474, and we will be glad to assist.
I forgot my login name?
Please call us at 888-926-3474 and we will look it up for you..
Can I store multiple shipping addresses on FishEx?
Yes, if you create a FishEx account there is an area at the bottom of your account page where you can add additional shipping addresses to your account. Upon checkout, you will be presented with drop-down list boxes where you can quickly choose the destination of your order.
Coupons & Gift Certificates
Do you offer any discounts or coupons?
Yes, we offer order discounts that save you money with the more you spend. Gift boxes and wholesale items are excluded. We occasionally offer product coupon savers.
  • Orders over $300 - FREE Shipping
  • Orders over $600 - Save 10%
  • Orders over $1200 - Save 15%
  • Orders over $2400 - Save 20%
  • Orders over $4800 - Save 25%
  • Note: These discounts are not offered during storewide sales.
How do I use my coupon?
On the Shopping Cart page, you will find a box to type your coupon number into.
How do I use my Gift Certificate?
On the Shopping Cart page, you will find a box to type your gift certificate number into. Your certificate balance will be applied toward your order. If there is a balance remaining on your certificate, you will be able to use it the next time you order.
Affiliate Program
Do you offer an affiliate program?
Yes, we have a professional affiliate program that you join and become a FishEx affiliate. You can read the details about our program on our main Affiliate Program web page, and join by visiting our Affiliate Sign-up page.
Thawing & Storing Seafood
What is the best way to thaw frozen seafood?
We recommend thawing seafood overnight, in a refrigerator, at 38 F or below. Vacuum-packed fish can also be quick-thawed by placing it in a bowl, under cold running water, for a half-hour or so..
Can I freeze my fish after it has thawed?
This is not recommended, as home-appliance freezers do not have the freezing power to freeze fish ultra-fast. Freezing seafood at home will often result in ice-crystallization developing within the meat, which lowers the quality of the item dramatically. It is best to prepare any fish thawed for consumption and then to eat the left-overs (if any) within a day or two.
How long will my fresh fish last?
You should consume fresh seafood within two days after receiving it. Storing fresh seafood in the bottom of your refrigerator, which is generally the coldest part, helps to preserve quality.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. (We also accept PayPal's Bill Me Later.)
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