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Shipping
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Which days do you ship?
Monday through Thursday for next day delivery.
How much does shipping cost?
Shipping costs $29.00 plus $1.95 per pound. Shipping includes insulated box(es), dry or gel ice, packing foam, shipping insurance, and
overnight delivery service. Some more "remote" areas require Priority FedEx shipping which costs an additional $15.00. Hawaii shipping cost an additional $35. Remote Alaska areas cost an
additional $15.00
How do you ship?
We ship using FedEx overnight service. For remote Alaska locations, we ship with Alaska
Airlines Goldstreak.
How do I track my package?
On the day of shipping, we will send you your tracking number via email. Within that email, there will be a link that you can click which will take you to the FedEx tracking web page where you can track your order.
Can I ship to multiple addresses?
Yes, you can place multiple orders for different locations. This requires placing an order for
each destination. Often, it is easier to place these multi-orders over the phone and allow a trained service representative to quickly get you through the process. This summer we will be adding
"Address Books" to our online store which will allow you to store multiple shipping addresses.
Do you ship to Canada?
No,
not at this time, but we expect to begin in 2009
Do you ship internationally?
No, we only ship within the Continental
U.S. at this time.
Can I use my own FedEx account?
At this time, we do not accept customer FedEx accounts for order
shipping. We have worked closely with FedEx over several years and our FedEx shipping rates out of Alaska are very competitive.
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Orders & Ordering
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Do I need an account to place an order?
No, you can place an order without an account. Just place your items
within the online cart, then when you are ready, click the checkout button. You will be brought to the login page, where a link exists to checkout without an account.
What is my order status?
The best way to find out about your order status is to call us toll-free at 1-888-926-3774 and speak with a sales representative.
They can look into your order and track it for you if you would like.
What should I do with the dry ice that is leftover in my shipping box?
The
best thing to do is to keep it wrapped and place it in your garbage can. Keep out of reach from children and pets, and do not place in a sealed container.
How does your product arrive?
Orders that are shipped overnight via FedEx arrive in an insulated shipping box with either dry ice, or gel packs. The contents are
packed with foam packing peanuts to insure shipping stability.
Can I add a gift message to my order?
Yes, all orders can
have gift messages included free-of-charge.
Can I place an order over the phone?
Yes, we have trained sales representatives
available to help you place an order by phone.
Can I buy seafood at your facility?
Yes, our staff will kindly help you
place and order at our facility. You'll have the option of taking it with you, having it packed for airline travel, or having it shipping to a destination of your choice by FedEx.
Can I view what I ordered last time? (Coming Soon)
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Pricing & Billing
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, & Discover cards
online. At our facility in Anchorage, you can also pay with check or cash.
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Privacy & Security
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Is your online store secure?
Yes, we use GeoTrust Secure 128-bit eBusinessID Web Server Certificate that
makes shopping within our online store safe and secure.
Do you share customer information with third-party companies?
No, we
do not share, nor believe in sharing your private information with other parties. We appreciate your business and loyalty and would never put that trust in jeopardy
Do you store credit card info?
No, we do not.
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Hours, Location, & Contact Information
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What are your hours of operation?
Monday - Friday 7am - 4pm, Saturday - 10am - 2pm
How do I contact you?
You can reach us at 1-888-926-3474 toll-free, 770-1660 within Anchorage, and seafood@fishex.com by email.
Where are you located?
We are located at 1350 E First Avenue in Anchorage, Alaska in the Ship Creek district.
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My Online Account
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How do I find my account password?
You can call us and ask us to look it up for you, or at the login
page, you can type in your account login word, click the "email me my password" checkbox, and our system will email you your password.
I forgot my login name?
Please call us and we will look it up on our ordering system.
Can I store multiple shipping addresses on FishEx?
Yes,
if you create an account there is an area at the bottom of your account page where you can add additional shipping addresses to your account. Upon checkout, you will be presented with drop-down list
boxes where you can quickly choose the destination of your order. (Comng Soon)
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Coupons & Gift Certificates
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Do you offer any discounts or coupons?
Yes, we occasionally offer free product coupons, and online we
offer volume discounts called Big Fish Discounts. Order over 20 lbs save 10% on product total. Orders over 100 lbs save 20%.
How do I use my coupon?
During
checkout, there will be a box to type your coupon number into that will apply your discount.
How do I use my Gift Certificate?
During
checkout, there will be a box to type your gift certificate number into that will apply your certificate amount. If your gift certificate covers the entire amount of the order and their is a
remaining balance still on the certificate, you can use the balance during your next order until the balance reaches $0.
How do I use my Free Bisque code?
On
the basket page, there is a box to type your free bisque code into that will add your free bisque to the shopping cart.
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Sportfish Processing
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Does FishEx offer sport fish processing?
Yes, we do. For a list of our services and rates, please
visit our Sportfish Processing web page.
What type of processing services do you offer?
We
offer filleting, steaking, pin bone removal, skinning, freezing, vacuum-sealing, and freezer storage.
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Affiliate Program
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Do you offer an affiliate program?
Yes, we have a professional affiliate program that you join and
become a FishEx affiliate. You can read the details about our program on our main Affiliate Program web page, and join by visiting our Affiliate Sign-up page.
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Fishing Jobs in Alaska
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How can I get job fishing in Alaska?
Check out our in-depth Fishing Jobs in Alaska web page that discusses finding work in Alaska.
Do you offer fishing jobs?
No,
we do not offer fishing jobs. We are a seafood wholesale/retail distributor and do not own fishing boats.
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Cooking Instructions
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How do I cook King Crab?
Check out our Buying, Cooking, & Serving King Crab page for more information on preparing king crab.
Were
do I find cooking instructions or recipes?
We have many recipes online along with several pages on seafood cooking instructions. Start with our main Seafood Recipes web page. From there you will find several categories to choose from, and within many you will find links to cooking tips located just below the recipes.
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Thawing & Storing Seafood
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What is the best way to thaw frozen seafood?
It depends. Crab is best thawed
within a refrigerator over the course of a day. Other fish, such as salmon and halibut can also be thawed within the refrigerator, however, they can also be put under cold running water to speed up
the thawing process. This should only be done if they are within their original packaging or you have placed them within a zip-lock bag.
Can I freeze my fish after
it has thawed?
This is not recommended as domestic freezers usually do not have the freezing power to freeze fish fast enough. This will cause crystallization of
the meat and lower the quality of the fish dramatically. It is best to prepare any thawed fish for consumption and comsume the left-overs, if any, within two days.
How
long will my fresh fish last?
You should consume fresh fish within two days after receiving it.
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Seafood Seasons
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What is the difference between Alaska's different salmon?
Check out our Alaska Salmon web page for more information on the differences between Alaskan salmon.
What are the Alaska fishing seasons?
There
are many. Of the more popular seafoods, King crab usually occurs between October and December. Snow crab season occurs in January & February. Salmon seasons occur during the summer months.
Halibut & Black Cod occurs between March and November.
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